Shipping Policy

At Vcluoerni™, every order may contain the beginning of a new journal, handmade decoration, embroidery project, or personal creative routine. We prepare and ship each package with the goal of keeping the ordering process clear from checkout through delivery.

This policy explains our order-processing schedule, estimated transit times, shipping charges, tracking procedures, international delivery responsibilities, and available assistance when a package is delayed or damaged.

1. How Vcluoerni™ Orders Are Fulfilled

Vcluoerni™ products may be stored and dispatched from different fulfillment facilities depending on product availability, delivery destination, and warehouse capacity.

As a result:

• Products from the same order may occasionally arrive in separate packages

• Separate packages may have different tracking numbers

• Items may not be delivered on the same day

• The shipping origin shown in tracking may differ from our business correspondence address

When an order is divided into multiple shipments, customers are not charged an additional shipping fee solely because of the split.

2. Order Preparation

Most orders require 2–5 business days for processing before shipment.

Processing may include:

• Payment and order verification

• Product availability confirmation

• Picking and packaging

• Basic package inspection

• Shipping-label preparation

• Handover to the delivery carrier

Business days generally exclude Saturdays, Sundays, and recognized public holidays.

During holidays, new-product releases, promotional events, or other periods of unusually high order volume, processing may require up to 6 business days.

Processing time is separate from the estimated delivery time.

3. Shipping Charge

A standard flat shipping fee of $6.99 USD per order applies unless a different rate or free-shipping promotion is clearly displayed during checkout.

The final shipping amount will be shown before payment is submitted.

Shipping promotions may be subject to:

• Minimum purchase requirements

• Eligible delivery destinations

• Specific products or collections

• Promotional dates

• Other conditions displayed with the offer

Taxes, customs duties, import charges, and optional expedited services are not included in the standard shipping fee unless expressly stated at checkout.

4. Estimated Delivery Times

After an order has been processed and transferred to the carrier, estimated transit times are:

Delivery Region	Estimated Transit Time
United States	8–14 business days
Canada, United Kingdom and Australia	10–16 business days
Other supported international destinations	14–21 business days

These estimates begin after shipment and do not include the order-processing period.

Delivery estimates are not guaranteed arrival dates. Actual transit time may be affected by:

• Carrier capacity

• Weather conditions

• Public holidays

• Customs inspections

• Remote delivery locations

• Incorrect or incomplete addresses

• Local postal operations

• Transportation interruptions

• Events outside our reasonable control

An order arriving later than the original estimate is not automatically considered lost.

5. Tracking Your Shipment

When tracking information becomes available, it will be sent to the email address entered at checkout.

Tracking details may require 1–3 business days after shipment to appear or begin updating in the carrier’s system.

A temporary lack of tracking movement may occur while:

• The package is waiting for its first carrier scan

• The shipment is moving between distribution centers

• The parcel has been transferred to a regional or local carrier

• Customs processing is underway

• The carrier has not yet uploaded the latest scan

Please allow the carrier’s tracking system time to update before reporting a shipment as missing.

For orders sent in more than one package, separate tracking notices may be provided.

6. Shipping Address Responsibilities

Customers are responsible for reviewing the complete delivery address before placing an order.

Please confirm:

• Recipient’s full name

• Street address

• Apartment, suite, or unit number

• City, state, province, or region

• Postal or ZIP code

• Country

• Contact telephone number, when requested

Vcluoerni™ is not responsible for delivery problems caused by incorrect, incomplete, outdated, or inaccessible address information supplied by the customer.

7. Address Changes and Order Cancellations

Address-change or cancellation requests should be sent as soon as possible, preferably within 12 hours after the order is placed, to:

service@vcluoerni.com

Please include the order number and the requested change.

We will make a reasonable effort to assist, but changes and cancellations are not guaranteed. Once an order has entered packing, fulfillment, personalization, or carrier processing, it may no longer be possible to modify or cancel it.

After a tracking number has been issued, customers may contact the carrier to ask whether delivery-management options are available. Vcluoerni™ cannot guarantee that a carrier will approve a redirect or address correction.

8. International Deliveries

International orders may be subject to customs review in the destination country.

Unless checkout clearly states otherwise, international shipments may be sent on a duties and taxes unpaid basis. This means the recipient may be responsible for:

• Import duties

• Value-added tax

• Goods and services tax

• Customs assessment charges

• Brokerage or processing fees

• Other government-imposed costs

These charges are determined by local authorities and are not included in the product price or standard shipping fee.

Vcluoerni™ does not control:

• Whether customs charges will apply

• The amount of an assessment

• The time required for customs clearance

• Local import restrictions

• Customs or carrier requests for additional information

Customers should review their country’s import requirements before placing an international order.

Refusing a package because of customs charges may result in return-to-sender expenses. Any refund may be reduced by original shipping costs, return transportation charges, customs expenses, or other fees incurred, where permitted by law.

9. Customs and Delivery Delays

A shipment held by customs is not necessarily lost.

International customers may be asked by the carrier or customs authority to provide:

• Proof of purchase

• Identification

• Tax information

• Import authorization

• Payment of applicable duties or fees

Customers are responsible for responding to legitimate customs or carrier requests within the required period.

Vcluoerni™ cannot guarantee a delivery date for a parcel undergoing customs inspection.

10. Separate Packages

Some Vcluoerni™ orders may contain products prepared at different fulfillment locations.

When this occurs:

• One item may arrive before another

• Each parcel may have its own tracking number

• Tracking notifications may be sent at different times

• The order page may show partial fulfillment

Please review all available tracking numbers before reporting part of an order as missing.

11. Packages Marked as Delivered

When tracking shows a package as delivered but it cannot be located, please first check:

• Front, side, and rear entrances

• Mailboxes and parcel lockers

• Building reception or management

• Household members

• Nearby neighbors

• Secure areas around the property

• Any delivery photograph or carrier notice

Carriers may occasionally complete a delivery scan shortly before the package is physically placed at the address. Please allow a reasonable period for final delivery.

If the parcel still cannot be found, contact the carrier and then email us with:

• Your Vcluoerni™ order number

• Tracking number

• Confirmation that the delivery address was checked

• Any carrier case or inquiry number

We may require the carrier’s investigation to be completed before determining the available resolution.

12. Packages Lost in Transit

A package is considered lost only after the carrier confirms that it cannot be located or delivered.

When a carrier confirms a shipment is lost, Vcluoerni™ will review the order and may provide:

• A replacement shipment, subject to availability

• A refund to the original payment method

• Another reasonable resolution agreed with the customer

A replacement cannot always be issued while tracking remains active or while a carrier investigation is still open.

13. Damaged Packages or Products

Please inspect your delivery soon after it arrives.

When a product or package is visibly damaged, contact us within 72 hours after delivery whenever reasonably possible.

Send the following to service@vcluoerni.com:

• Order number

• Description of the damage

• Photograph of the outer shipping package

• Photograph of the shipping label

• Photograph of the internal packaging

• Clear photographs of the damaged product

• Photograph of any broken, leaking, bent, or missing components

Please retain the product and all packaging until the review is complete.

Depending on the circumstances and available inventory, an approved resolution may include:

• Replacement parts

• A replacement product

• A partial refund

• A full refund

• Return instructions and a prepaid label

Do not mail a damaged item back unless we provide written authorization.

14. Incorrect or Incomplete Orders

If you receive the wrong product, an incorrect quantity, or a kit with missing components, contact us promptly.

Please provide photographs showing:

• The products received

• Product packaging and labels

• Included components

• The shipping label

• The complete contents of the parcel

After verification, we will provide the appropriate next steps.

15. Undeliverable and Returned Packages

A package may be returned to the sender because of:

• An incomplete address

• An incorrect postal code

• An unavailable recipient

• Repeated failed delivery attempts

• Failure to collect the package

• Refused delivery

• Unpaid customs charges

• Local import restrictions

When a shipment is returned, we will review its condition and the reason for non-delivery.

Where permitted by law, any refund may exclude:

• Original shipping fees

• Return-to-sender charges

• Carrier address-correction fees

• Customs or brokerage expenses

• Other costs resulting from the failed delivery

Reshipment may require payment of a new shipping charge.

16. Delivery Restrictions

Certain products may not be available for delivery to every country, territory, military address, post-office box, or remote location.

Restrictions may be caused by:

• Carrier service limitations

• Product size or weight

• Electrical specifications

• Local customs rules

• Import restrictions

• Safety or transportation requirements

Available destinations are generally determined by the shipping options displayed during checkout.

17. Shipping Information and Order Acceptance

Receiving an order confirmation does not guarantee that every product can be shipped to the selected destination.

We may contact the customer if:

• A product is unavailable

• The address cannot be validated

• Additional delivery information is required

• The selected destination is unsupported

• The order requires security verification

• An unexpected fulfillment issue prevents shipment

When an order cannot be fulfilled, the affected amount will be canceled or refunded to the original payment method.

18. Contact Vcluoerni™

For tracking questions, address-change requests, damaged deliveries, or missing-package concerns, contact:

Vcluoerni™
Operated by Erin Condren Designs Inc.

Email: service@vcluoerni.com
Phone: (818) 365-2300

Business Correspondence Address:
1261 Arroyo Ave
San Fernando, CA 91340
USA

The business correspondence address is not automatically a return facility. Do not send products to this address unless our support team provides written authorization.