Returns, Refunds & Order Resolutions

At Vcluoerni™, every notebook, creative tool, craft kit, and organizing essential is selected to support ideas in progress. If an order does not arrive as expected, we want the next steps to be clear and manageable.

This policy explains how returns, damaged-item reports, exchanges, and refunds are handled for purchases made through the Vcluoerni™ online store.

1. Our Standard Return Window

Eligible products may be requested for return within 30 calendar days after the confirmed delivery date.

To qualify for a change-of-mind return, the product must generally be:

• Unused, unaltered, and in resalable condition

• Returned with its original packaging

• Complete with all included tools, components, inserts, and accessories

• Free from marks, odors, stains, damage, or signs of use

• Accompanied by valid proof of purchase

The order confirmation email or Vcluoerni™ order number may be used as proof of purchase.

Submitting a request within 30 days does not automatically approve the return. We may ask for photographs or additional information before providing return instructions.

2. Starting a Return Request

Before sending any product, contact our support team at:

service@vcluoerni.com

Please include:

• Your full name

• Order number

• The product you wish to return

• The reason for the request

• Clear photographs when the item is damaged, incorrect, incomplete, or materially different from the listing

After reviewing the request, we will confirm whether the product is eligible and provide the appropriate return instructions.

Do not mail a product back without written authorization. Unauthorized returns may be refused, delayed, or sent back to the sender.

3. Where to Send an Approved Return

The correct return destination will be supplied by our support team after the request has been reviewed.

Our business correspondence address is not automatically the return facility. Inventory may be processed through a separate warehouse or fulfillment location.

Products sent to an address other than the authorized return destination may not be received or processed.

4. Return Shipping Costs

Change-of-Mind Returns

When a customer returns an eligible product because it is no longer wanted, the wrong size or style was selected, or the customer has otherwise changed their mind, return shipping costs are generally the customer’s responsibility unless we confirm otherwise in writing.

Original outbound shipping fees are not normally refundable for change-of-mind returns, except where required by applicable law.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed. Vcluoerni™ cannot issue a refund for a return package that does not reach the authorized return facility.

Damaged, Defective, or Incorrect Products

When we confirm that a product arrived damaged, contains a manufacturing defect, is materially incomplete, or does not match the item ordered, Vcluoerni™ will provide an appropriate resolution.

Depending on the circumstances, this may include:

• A prepaid return label

• Replacement components

• A replacement product

• A partial refund

• A full refund

Please do not discard the item, its packaging, or the shipping materials until our team has finished reviewing the case.

5. Reporting a Delivery Problem

Please inspect your order shortly after delivery.

Contact us as soon as reasonably possible if:

• The package arrived visibly damaged

• A product is broken or defective

• Components listed as included are missing

• You received a different product

• The quantity received does not match the order

• The tracking shows delivery, but the parcel cannot be located

Photographs of the outer package, shipping label, internal packaging, and affected product may be required.

For a package marked as delivered but not found, please first check:

• Other household members

• Building reception or management

• Mailrooms and parcel lockers

• Side doors, porches, and sheltered delivery areas

• Nearby neighbors

• Delivery notices from the carrier

We may also ask you to cooperate with a carrier inquiry before a replacement or refund decision is made.

6. Condition Requirements for Craft and Stationery Products

Because many Vcluoerni™ products contain multiple small components or consumable materials, all included pieces must be returned unless our team authorizes otherwise.

A change-of-mind return may be declined or reduced in value when:

• Paint markers, pens, adhesives, or similar products have been opened or used

• Clay has been mixed, shaped, baked, or removed from its original wrapping

• Fabric, cord, thread, ribbon, paper, or other material has been cut or altered

• Beads, charms, tools, or kit components are missing

• A cutting mat or craft surface shows cutting marks or other signs of use

• Packaging has been damaged beyond what is reasonably necessary to inspect the product

• The product cannot reasonably be resold in its returned condition

Opening an outer shipping carton does not, by itself, make a product ineligible. Customers may reasonably inspect an item, provided it remains complete and unused.

7. Products That May Not Be Eligible for Change-of-Mind Returns

Unless required by applicable law, the following products may be excluded from voluntary returns:

• Personalized, monogrammed, engraved, or custom-made products

• Products manufactured according to customer-selected specifications

• Digital downloads or electronically delivered content after access has begun

• Gift cards

• Products clearly identified as final sale before purchase

• Used or materially altered craft supplies

• Products returned without essential components

• Products purchased from another retailer or marketplace

• Free promotional items that were not separately purchased

A product that is normally non-returnable may still qualify for a remedy if it arrived damaged, defective, incorrect, or if applicable consumer law requires otherwise.

8. Personalized and Customized Products

Personalized items are created specifically according to information supplied by the customer. For this reason, they cannot normally be returned simply because the customer changes their mind.

Customers are responsible for reviewing submitted names, initials, wording, colors, quantities, and other customization details before completing the order.

Please contact us promptly if a customized product arrives damaged, contains a manufacturing defect, or does not match the customization details confirmed in the order.

9. Sale and Promotional Purchases

A product purchased with a promotional code or during a temporary sale is not automatically final sale.

Unless the product was clearly identified as Final Sale before checkout, it may be returned under the same eligibility and condition requirements described in this policy.

When a promotional offer depends on purchasing multiple products, the refund may be recalculated if only part of the qualifying order is returned.

Examples include:

• Buy-one-get-one promotions

• Multi-item bundle savings

• Quantity discounts

• Spend-threshold offers

• Free gifts linked to a minimum purchase

Any free product connected to a returned qualifying purchase must also be returned unused and complete. If it is not returned, its stated or reasonable retail value may be deducted from the refund where legally permitted.

10. Exchanges

We do not guarantee direct product-for-product exchanges because inventory may change while a return is in transit.

The most reliable exchange process is:

1. Request authorization to return the original product.

2. Send the eligible product according to the supplied instructions.

3. Place a separate order for the preferred replacement item.

A new order is charged independently and is not dependent on the timing or approval of the original return.

For a confirmed fulfillment error or damaged item, our support team may arrange a replacement directly when inventory is available.

11. Return Review

After an authorized return reaches the designated facility, it will be reviewed for:

• Product identity

• Condition

• Completeness

• Included accessories

• Signs of use or alteration

• Compliance with the authorized return instructions

We will notify you after the review has been completed.

If the return is approved, the applicable refund will be issued. If the product does not meet the stated return requirements, we may contact you with available options.

Vcluoerni™ reserves the right to refuse returns involving suspected fraud, repeated policy misuse, product substitution, or items that were not purchased from our store.

12. Refund Method and Timing

Approved refunds are normally returned to the original payment method used for the order.

Once approved, we aim to submit the refund to the payment provider within 7 business days. After submission, the payment provider, bank, or card issuer may require additional time to post the credit to your account.

Shipping fees, expedited delivery charges, gift wrapping, and other non-product services are not normally refundable unless:

• The service was not provided

• The return resulted from our error

• The product was confirmed damaged or incorrect

• Applicable law requires reimbursement

We cannot normally redirect a refund to a different card, bank account, or payment method.

13. Partial Refunds

A partial refund may be considered when:

• The customer agrees to keep an item with a minor issue

• A returned product is incomplete

• Nonessential packaging is missing or materially damaged

• The product shows handling beyond reasonable inspection

• A promotional discount must be recalculated

• Only part of a bundle is returned

We will explain any proposed deduction before completing the refund when reasonably possible.

Nothing in this section limits remedies that cannot legally be excluded.

14. Canceled Orders

Contact us promptly if you need to cancel or change an order.

We will try to assist, but cancellation is not guaranteed after an order has entered processing, personalization, packaging, or shipment.

When an order can no longer be canceled, the customer may request a return after delivery, subject to this policy.

Customized products may enter production shortly after an order is placed and may no longer be eligible for cancellation once production has begun.

15. Refused and Undeliverable Packages

Orders returned because of an incomplete address, refused delivery, repeated unsuccessful delivery attempts, or failure to collect the parcel may be reviewed as a return.

Any refund may be reduced by the original shipping cost, return-to-sender charges, carrier fees, or other costs incurred because the package could not be delivered, where permitted by law.

Please review the delivery address carefully before submitting an order.

16. European Union Customers

Where applicable, consumers purchasing online in the European Union may have a statutory right to withdraw from an eligible distance purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, the customer must send a clear withdrawal notice within the applicable period.

After notifying us, the customer must return the goods within the period required by applicable law and follow the supplied return instructions.

The statutory withdrawal right may not apply to certain categories, including goods:

• Made to the customer’s specifications

• Clearly personalized

• Sealed for health or hygiene reasons after the seal has been broken

• Supplied as digital content where performance began with the required consent and acknowledgment

• Otherwise excluded under applicable consumer law

Customers may be responsible for direct return shipping costs when this was disclosed before purchase and the return does not result from a defective or incorrect product.

Refunds connected with a valid statutory withdrawal will be handled in accordance with applicable law. We may withhold reimbursement until the returned goods are received or the customer provides acceptable evidence that they were sent back.

This section does not reduce any mandatory legal guarantee or remedy available for faulty, misdescribed, or nonconforming goods.

17. Rights That Cannot Be Excluded

This policy provides the voluntary return terms offered by Vcluoerni™. It does not remove or restrict consumer rights that cannot legally be waived.

Depending on the customer’s location, additional rights may apply when products are:

• Defective

• Unsafe

• Misdescribed

• Not fit for their ordinary purpose

• Materially different from the product ordered

Where mandatory local law provides greater protection than this policy, the applicable legal requirement will take priority.

18. Contact Our Support Team

For return authorization, damaged-item reports, refund questions, or order concerns, contact:

Vcluoerni™
Operated by Erin Condren Designs Inc.

Email: service@vcluoerni.com
Phone: (818) 365-2300

Business Correspondence Address:
1261 Arroyo Ave
San Fernando, CA 91340
USA

Important: Do not send returns to the business correspondence address unless our support team has specifically confirmed it as the authorized return destination.