Shipping Information
At Orlaviere™, operated by Chongqing Xingjiling Network Technology Co., Ltd., we carefully prepare each jewelry order so it arrives securely packaged and easy to track.
This policy explains our usual processing, shipping, and delivery arrangements.
1. Preparing Your Order
Every order is reviewed, checked, and packed before leaving our fulfillment facility.
Standard processing time: 2–5 business days
Busy periods: Up to 6 business days during holidays, promotions, or unusually high order volume
A flat shipping fee of $6.99 USD applies to each order unless a different offer is displayed at checkout.
2. Estimated Delivery Times
Delivery estimates begin after your order has been processed and shipped.
United States: 8–14 business days
Canada, United Kingdom & Australia: 10–16 business days
Other international destinations: 14–21 business days
These timeframes are estimates rather than guaranteed delivery dates. Customs inspections, weather, carrier delays, local holidays, and seasonal demand may affect arrival times.
3. Tracking Your Jewelry
Once your package leaves our facility, a shipping confirmation email will be sent with the available tracking information.
Please allow 1–3 business days for the carrier’s tracking system to display its first update. A short delay in tracking activity does not necessarily mean the shipment has stopped moving.
4. International Customs & Fees
International orders may be shipped under Delivered Duty Unpaid (DDU) terms.
Depending on the destination country, customs duties, import taxes, handling charges, or other local fees may be collected before delivery. These charges are determined by local authorities and remain the customer’s responsibility.
5. Changes & Cancellations
Need to correct an address or request a cancellation? Please contact us within 12 hours of placing the order:
We will make a reasonable effort to assist. However, once an order has entered processing, fulfillment, or shipment, changes may no longer be possible.
Customers are responsible for reviewing the delivery address carefully before completing checkout.
6. Damaged or Lost Shipments
Please inspect your order shortly after delivery.
If the package or jewelry arrives damaged, contact us within 72 hours and include:
✦ Your order number
✦ Clear photos of the outer package
✦ Photos of the product and any visible damage
✦ A brief explanation of the issue
If a shipping carrier officially confirms that a parcel was lost in transit, our support team will review the case and help arrange an appropriate replacement or other suitable solution.