Returns & Refunds
At Orlaviere™, we want every jewelry purchase to feel thoughtful, secure, and easy to enjoy. If your order is not quite right, our customer care team will help you understand the available return, exchange, or refund options.
30-Day Return Period
Eligible items may be returned within 30 days of confirmed delivery.
To help us process your request smoothly, the item should be:
✓ Unworn, unused, and in its original condition
✓ Returned with the original box, pouch, tags, and included accessories
✓ Accompanied by your order confirmation or other proof of purchase
Jewelry showing signs of wear, accidental damage, alteration, or missing packaging may not qualify for return.
Requesting a Return
Before sending anything back, please contact our support team:
Include your order number, the item you wish to return, and a brief explanation of your request. After reviewing the details, we will provide the appropriate return instructions and, where applicable, information about a return shipping label.
Please do not mail products to an address without prior approval. Unregistered or unauthorized returns may be delayed or refused.
Damaged, Defective, or Incorrect Jewelry
Please inspect your package shortly after it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly and provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging when shipping damage is visible
Once reviewed, we may offer a replacement, return, refund, or another suitable resolution.
Non-Returnable Items
For hygiene, personalization, or promotional reasons, certain products may not be eligible for return, including:
✦ Personalized or custom-made jewelry
✦ Gift cards
✦ Final-sale or clearance items
✦ Items marked as non-returnable before purchase
✦ Products that have been worn, altered, or damaged after delivery
Exchanges
To avoid unnecessary delays, the quickest way to receive a different item is usually to return the original product and place a separate order for the preferred design, color, or style.
Refund Timeline
After an approved return reaches us, the item will be inspected and you will receive an email confirming the result.
Approved refunds are issued to the original payment method. Please allow up to 10 business days for processing after approval. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If an approved refund has not appeared after 15 business days, please contact: